Store Info

SHIPPING

All our items are hand cut, sanded, painted, dressed with care and are made to order. Please allow 4 weeks as stated on each item plus shipping times.

All orders are shipped via Australia Post or Sendle from the Sunshine Coast QLD. Once your order has been posted you will receive email notification and your tracking ID which can be used to track the progress of your order via Auspost website or via the link sent to you by Sendle.

Delivery times will vary depending on your location. For all domestic metro areas please allow 2 weeks for delivery. If you are located in a regional area please allow 3 weeks. For a more accurate timeframe please visit the Auspost website.

Shipping times are a guideline and in most cases your order will arrive sooner. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances out of our control.

If your order has not arrived after the above stated time frames please contact Australia Post with your provided tracking number.

EXPRESS POST/ RUSH ORDERS

Little Gem Creations do offer express postage which can be selected upon checkout. Please note this will not change the 4 week making/processing times it merely means when your item is complete it will be posted express.

If you require a rush order/ an order by a certain date, please send us an email on littlegemsau@gmail.com to discuss rushing your order.

INTERNATIONAL SHIPPING

International shipping (regular TRACKED Air Mail - NO INSURANCE) has been listed for the UK, USA, CANADA & New Zealand. We only send our parcels tracked to ensure your item is as safe as possible. You will receive an email with your tracking ID once your item is posted. If you are in a country not listed above please contact us via email littlegemsau@gmail.com to obtain a postage quote.

RETURNS/REFUNDS

Please select your items carefully as we do not accept returns or refund if you change your mind or make an incorrect choice.

Please keep in mind that our products are handmade and minor imperfections may occur. However if you are not satisfied with your products please don't hesitate to contact us at littlegemsau@gmail.com

CUSTOM ORDERS

Customisation is available on a range of our products. If you were after something in particular please send us an email on littlegemsau@gmail.com

DESIGNS COPYRIGHT

All designs are original Little Gem Creations and are protected by Australian Copyright Laws. Little Gem Creations holds exclusive rights to reproduce, publish & communicate our designs to the public as per the Copyright Act 1968. Failure to seek permission or a license from Little Gem Creations to recreate our designs is a breach of the copyright act.

IMAGES

Please note all images and content is the property of Little Gem Creations unless specified and may not be copied, or reproduced in any way by persons, companies or third parties.

If you would like to use our images across social media, for a blog or feature please email us at littlegemsau@gmail.com to discuss this first. Please also forward all appropriate information regarding your social media account, blog or feature.

PLEASE NOTE photos are NOT to be copied for commercial or social media use without our permission.

PERSONAL INFORMATION

All information you supply to us is strictly confidential and we will not pass on, share or sell to anyone.

WHOLESALE